Features / Unified Inbox

Unify Your Guest Communications: One Inbox, All Platforms

Centralize conversations, prioritize urgent requests, and empower your team with seamless collaboration—so no message is ever lost or delayed.
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Why Do You Need A Unified Inbox?

Handling guest communications across multiple platforms—Airbnb, Booking.com, Vrbo, email, and beyond—can be chaotic and prone to errors. Smily’s Unified Inbox consolidates everything into one place, eliminating the constant switching between tabs and logins. This streamlined approach not only helps you respond faster and more effectively, but also harnesses powerful AI features to flag urgent messages, draft professional replies, and provide context for each conversation. By reducing manual workload and boosting team coordination, you’ll maintain top-notch guest relations while freeing up time to focus on other aspects of your business.
Let Me Show You How It Works…

All Messages, One Place:
Centralize Your Communication Channels!

AI-Enhanced Efficiency:
Work Smarter, Not Harder!

AI-Powered Urgency Detection

The inbox flags messages requiring immediate attention—like complaints, cancellation requests, or check-in issues—ensuring you never miss critical inquiries that could impact guest satisfaction or your ratings.

Smart Reply Drafts

AI analyzes incoming messages to propose draft responses in your brand’s voice. Keep the personal touch by reviewing and customizing before hitting send, saving valuable time without sounding robotic.

Saved Responses & Templates

Minimize repetitive typing with pre-made messages for common questions—like check-in instructions or payment reminders.

GDPR-Compliant & Secure

Our AI respects data privacy laws and uses robust encryption. From sensitive guest data to internal notes, rest assured all your communications are safeguarded with top-notch security standards.

Smart Communication Suite:
Optimized for Mobile and Automated Messaging

Real-Time Notifications & Mobile Alerts

Get push notifications via the Smily mobile app for urgent or high-priority messages. Stay agile and responsive, whether you’re at your desk or on the move.

Built for Teams of All Sizes

From boutique operators managing 5 properties to international brands overseeing thousands, Smily scales with your business. Add new staff accounts, delegate roles, and maintain seamless team collaboration.

Guest History & Context at Your Fingertips

Access previous conversations, booking history, and guest preferences in one place. Personalize your responses and build stronger guest relationships without hunting through disjointed platforms.

Take your guest communication to the next level with a truly Unified Inbox.

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We also benefit from the support of a dedicated team that continuously trains and supports us. Bruno, Yannick, and Pauline, for example, are extraordinary.

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Véronique Grau

Smily Provides All You Need To
Manage, Book, and Grow
Your Vacation Rentals Online…

Plus Channel Management To Get Travelers To Find You!

Channel Manager

Enhance visibility, control pricing, and prevent overbookings effectively.

Direct Booking Website

Maximize bookings with our customizable, direct booking website solution.

Payment Solutions

Streamline payments, reduce fees, and enhance payment security.

Smily AI

AI-powered vacation rental management: Seamless, intuitive, and effective.

Unified Inbox

Centralize all guest messages for quicker, more secure responses.

Revenue Management

Maximize profits with dynamic pricing and advanced yield management.

Task Management

Experience seamless task management with automated workflows and real-time updates.

Performance Dashboard

Effortlessly track and improve vacation rental performance with real-time insights.

Email Marketing

Automate engaging emails with personalized, timely, and multilingual content.

Reviews Management

Streamline reviews across platforms with AI-driven management tools.

CRM

Enhance guest relations and efficiency with Smily's innovative CRM.

Mobile App

Streamline your property management effortlessly, anytime and anywhere.

Remarketing

Automate guest re-engagement; elevate repeat visitor rates effortlessly.

Owners Portal

Manage properties efficiently with real-time updates and secure access.

Account Management

Personalized account management to boost vacation rental success.

Ready to unify your messaging, boost team efficiency, and keep your guests happier than ever?

Join thousands of vacation rental owners and managers who are maximizing their bookings and streamlining their operations with Smily. Don't miss out on the opportunity to enhance your properties' visibility and profitability!
Schedule a Demo

Frequently Asked Questions

What platforms does the Unified Inbox integrate with?
Smily’s Unified Inbox integrates with Airbnb, Booking.com, Vrbo, direct websites, email, and more. We constantly update and expand our integrations to stay compatible with emerging channels.
Could important messages get lost in a high-volume inbox?
Our AI automatically flags urgent or time-sensitive inquiries, ensuring they stand out. Plus, conversation assignments, tags, and real-time notifications help you maintain full control.
Is it difficult to set up?
Setting up is straightforward. Our onboarding team is here to help you integrate your existing platforms and train your staff. You’ll be up and running in no time.
What if my team is hesitant to adopt new technology?
Smily’s Unified Inbox features a user-friendly interface that mirrors familiar email inboxes. We also offer comprehensive tutorials and support to ensure a smooth transition.
How secure is the system for sensitive data?
We take security seriously. Smily uses encrypted servers and complies with GDPR, ensuring sensitive guest and company data remains protected at all times.
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